Help
192.com gives you fast access to more free data on UK people, business and places. Our Frequently Asked Questions will help you make the most of using 192.com.
Top FAQs
-
Contact 192.com support team
192.com Customer Services Office Hours
9.00am - 5.00pm (Monday - Friday), CLOSED (Saturday and Sunday).
In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please ring us on 08000 192192By Post
Customer Services
192.com
36 Southwark Bridge Rd
London
SE1 9EUTwitter - Follow us on Twitter
Media Enquiries - For media related enquiries please contact the 192.com Press Office
Via Email: [email protected]
Via Contact Us form: CLICK HERE
Via LiveChat Monday-Friday, 9am-5pm
-
If I register what do I see/get?
When you register for free on 192.com you will be able to carry out 20 free Directory Enquiries searches per day. You will need to supply a name and a location in order to see results. This search covers BT-OSIS data and will include a telephone number with the result.
You can also use our main People Search, which includes electoral roll and companies data, but in order to see full results here you will need to purchase credits.
-
Which databases are free to search?
By registering for free with 192.com you will be able to search up to 20 times per day on the databases listed below:
- Directory Enquiries - search over 15 million residential and business listings.
- Business Directory - search 2.3 million company listings supplied by Creditsafe
- Property Prices - search the Land Registry database of 6 million properties in England and Wales for property prices and dates sold.
If this didn't answer your question please 'Contact Us'
-
How many credits are needed for each search?
The credit system
Searches No of credits per search 1 search on Electoral Roll data – this can return up to 200 results per search 1 1 Directory Enquiry Search 1 1 director report (includes Electoral Roll search) 1 1 County Court Judgment 1 Credit packages 6 Credits - £15.95 + VAT
30 Credits - £31.95 + VAT
100 Credits - £54.95 + VAT
300 Credits - £139.95 + VAT
600 Credits - £214.95 + VATVAT is non-refundable on overseas orders.
6 credit packages are valid for one month. All other credit packages are valid for six months.If this didn't answer your question please 'Contact Us'
-
Removal of personal details
Removing your name and address from www.192.com
If we are publishing your current and/or previous residential address(es), and you would like these removed from the site please CLICK HERE to go to our online removal request page. This will remove records from all sources from our site, including electoral roll records, Companies House records and telephone directory records.
Your record(s) will normally be removed from the site within 48 hours of completing a successful request. This is the quickest path to removal.
If you would like to remove your personal information from a Google search page, after we have removed it from our website then this can be done through the following link: http://support.google.com/webmasters/bin/answer.py?hl=en&answer=1663688
Alternatively we also accept removal requests by post. If you would prefer to use this route, please download the PDF form , print it out, fill it in with the appropriate details, and send the completed form to:
192.com Ltd
Customer Services
Notcutt House
36, Southwark Bridge Road
London SE1 9EURecords will be removed from the site within 28 days of receipt of properly completed forms.
If this didn't answer your question please 'Contact Us'
-
Why can't I find who I'm looking for?
There are several possible reasons that the search you have conducted has 'no results found'.
Our electoral roll data spans from 2002-2023. The last full electoral roll available on www.192.com is the 2002 version. Since 2003 we have only been able to publish the Open Register, formerly known as the "edited electoral roll". The Open Register excludes all names and addresses of people who have opted out of having their information made available for commercial purposes. If the person you are looking for has opted out then they will not appear in our Electoral Roll data.
If you are using our Directory Enquiries search, you will need to enter a surname and a location. It may help to narrow the search down if you also enter a first initial. If no number is returned try searching the name of any known adult who lives at the same address, as the telephone account could be in their name. If you still don't find a telephone number the person you are looking for may be ex-directory.
We only have names and addresses of individuals found in the UK. We do not include any international data.
If this didn't answer your question please 'Contact Us'
-
How does 192.com comply with GDPR?
192.com is fully compliant with the General Data Protection Regulation (GDPR). For full details please see our Privacy Policy
-
How does 192.com work?
192.com tells you about people, businesses & places in the UK. More than just directory enquiries, 192.com lists full names, addresses, property prices, company & director reports, & much more where available.
We publish information from a variety of sources such as the Open Electoral Register, Companies House, Land Registry, and more, all in one place.
While some basic information is free, to access the widest amount of information you will need to buy credits and use these to open records.
If this didn't answer your question please 'Contact Us'
-
What are the Electoral Roll records?
The electoral register or electoral roll is a list of the names and addresses of everyone who is registered to vote in the public elections held in the UK. It is predominantly used for electoral purposes such as ensuring each person only votes once.
Since 2003, 192.com has been able to publish the open or edited register. This is an extract of the electoral roll, which includes the names and addresses of everyone who is registered to vote and has chosen to keep their details available to the public.
Why are so many electoral roll records out of date?
In instances where you see records that date from 2002, these are from the last full electoral roll that was made available to us. The records may still be valid - often the case for people who have not moved house in a number of years - however they have not been validated since 2002.
If this didn't answer your question please 'Contact Us'
-
What information won’t I find on 192?
192.com lets you search through millions of records relating to people in the UK. It is very helpful when looking for details about a persons address or telephone number, where valid.
Below is a list of information that we’re often asked for but do not provide:
- A person’s exact age or date of birth
- A person’s mobile telephone number
- A person’s email address
- A person’s education records
- Employment or income information about a person
- Vehicle registration details for a person
- Information about if or when a person has become ex-directory
What about telephone numbers?
It is estimated that over 50% of landline owners in the UK are now ex-directory. Add to that the increase in mobile phone use and you may find it harder to find a landline number for the person you’re searching. When a person is not ex-directory, we will display their number in the People Finder search results, Electoral Roll search results & Directory Enquires search results.
If this didn't answer your question please 'Contact Us'
Sign In and Registration
-
Problems signing in
In case of difficulty signing in please first check that your browser is accepting 192.com coookies. Check the instructions for enabling cookies on different browsers below:
Firefox
Internet Explorer
Google Chrome
SafariIf this didn't answer your question please 'Contact Us'
-
I haven't received my confirmation code
You can get the registration code sent to your email address again by simply signing into 192.com with the email address and password that you entered during the registration process. You will then be prompted to either enter the registration code manually, or to have it sent to you email address again. Should you fail to receive this verification code, please check that:
- Email from 192.com is not being blocked by your junk-mail (spam) filter. Please check your junk mail folder.
- Email from 192.com is not being blocked by your ISP. Please check with your ISP’s helpdesk if this is the case. If so, we’d recommend that you use a different email account to register on 192.com
- You have entered the correct email address during the registration process.
If this didn't answer your question please 'Contact Us'
-
How to change my email address
You can change the email address on your account by going to ‘Your Account’ > ‘Account Settings’ then 'change email address’.
If this didn't answer your question please 'Contact Us'
-
How do I retrieve my forgotten password
Click on the ‘Forgot your password’ link on the registration screen.
If this didn't answer your question please 'Contact Us'
-
How do I change my password?
You can change the password on your account by going to ‘Your Account’ > ‘Account Settings’ > ‘Change Password’.
If this didn't answer your question please 'Contact Us'
-
How do I cancel my registration?
If you haven't clicked the confirmation link in the registration email, just click the cancel link in that email.
If you have previously confirmed your registration then log in, and go to your account and click on the link there to cancel your account.
Our system will not allow you to cancel your account if you have any outstanding credits or subscriptions. If you have credits or subscriptions and still wish to cancel, please 'Contact Us'
-
How do I subscribe / unsubscribe from 192.com emails?
You can specify your email preferences by going to ‘Your Account’ > ‘Account Settings’ > ‘Email Preferences’.
Also at the bottom of any 192.com email, you will have the option to Unsubscribe.
If this didn't answer your question please 'Contact Us'
192.com Credits
-
If I register what do I see/get?
When you register for free on 192.com you will be able to carry out 20 free Directory Enquiries searches per day. You will need to supply a name and a location in order to see results. This search covers BT-OSIS data and will include a telephone number with the result.
You can also use our main People Search, which includes electoral roll and companies data, but in order to see full results here you will need to purchase credits.
-
Which databases are free to search?
By registering for free with 192.com you will be able to search up to 20 times per day on the databases listed below:
- Directory Enquiries - search over 15 million residential and business listings.
- Business Directory - search 2.3 million company listings supplied by Creditsafe
- Property Prices - search the Land Registry database of 6 million properties in England and Wales for property prices and dates sold.
If this didn't answer your question please 'Contact Us'
-
Which databases do I have to buy credits to search?
The following data sets are not free to search. You will need to buy credits to search these data sets:
- Electoral Roll - search 750 million residential names and addresses.
- Director Reports - search over 20 million records
- County Court Judgments - check if there are judgments against names at addresses
If this didn't answer your question please 'Contact Us'
-
What are credits?
Credits are the currency of 192.com. They are used to search Premium Data such as Electoral Roll and company and director reports.
If this didn't answer your question please 'Contact Us'
-
Do credits expire?
Credits do expire; they are valid for a period of time which is shown as you select which credit package you require. After expiry, any unused credits will be deleted from your account and no refunds will be given.
If this didn't answer your question please 'Contact Us'
-
Is registration free?
It is free to register on 192.com but in order to search Premium Data you will need to buy credits.
If this didn't answer your question please 'Contact Us'
-
How many credits do I need to search?
The credit system
Searches No of credits per search 1 search on Electoral Roll data – this can return up to 200 results per search 1 1 Directory Enquiry Search 1 1 director report (includes Electoral Roll search) 1 1 County Court Judgment 1 Credit packages 6 Credits - £15.95 + VAT
30 Credits - £31.95 + VAT
100 Credits - £54.95 + VAT
300 Credits - £139.95 + VAT
600 Credits - £214.95 + VATVAT is non-refundable on overseas orders.
6 credit packages are valid for one month. All other credit packages are valid for six months.If this didn't answer your question please 'Contact Us'
-
County Court Judgments
Registered users with credits are able to check whether an individual has a County Court Judgment.
On the 'Personal Data' page, next to an individual’s name, is a button labelled 'Search Court Judgments'. Clicking this button will cost a single credit and will indicate whether or not that person has had a CCJ raised against them in the past six years. In the event that they have, you will have the option to request a further, more detailed report from a Third Party.
If this didn't answer your question please 'Contact Us'
-
How do I manage my credits?
To help you manage your credit balance on 192.com we have two site preference tools for you to use:
Credit Counter
The Credit Counter is located in the top right-hand corner of the screen and will show you exactly how many credits you have remaining on your account whenever you are logged in.
Credit Warnings
A Credit Warning will display as a pop-up box each time you're about to spend one or more of your credits on a search. It will tell you how many credits you will spend, and ask you to confirm before taking you to the search results.
You can switch the credit counter and credit warnings on or off by navigating to ‘Your Account’ and selecting ‘Site Preferences’.
If this didn't answer your question please 'Contact Us'
-
Do you ever discount credits?
A few times each year, the team at 192.com send out a discount code to registered users via email. If you’d like to receive these emails, you can update your email preferences in the 'Your Account' section of the website.
Discount codes work on all credit packages and background reports unless otherwise specified.
If you’ve received a discount code and you would like to redeem it, head to 192.com and select ‘Get Credits’ under the ‘Your Account’ menu.
- Select the package size you wish to buy and click continue.
- Confirm your billing address, and select ‘Do you have a promo code’.
- Enter your code and select ‘apply’.
- Complete your payment details. You’ll notice the price of the package has been updated with your discount now.
- Confirm your order, and you can get started with a new search.
If this didn't answer your question please 'Contact Us'
-
How to save your searches
To help you view previous searches we give you the option to download and save a record (Excel/PDF) once it's appeared on the results page, as we don't save the results of the searches you make.
See Who's Looking
-
What is SWL?
SWL is a subscription product that allows you to see who has been searching for you on 192.com and get in touch with those who have searched your name and/or location. The services is now CLOSED to new subscribers.
-
Cancellation/Refund Policy?
If you want to cancel your See Who's Looking For You subscription then please contact Customer Services.
Customer Services Office Hours
9.00am - 5.00pm (Monday - Friday), CLOSED (Saturday and Sunday).In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please ring us on 08000 192192.
Background Reports
-
How can I purchase a Background Report?
You can purchase a background report for a person if they are listed on the 192.com website. You can search for them on the Background Report page.
If you don't have any credits, you can select the option to purchase a Background Report from the product selection page instead of credits. Just make sure that the person you're buying the report for is the person you're looking for.
If you do have credits then you'll be able to select the 'Buy Background Report' on the individual's details page.
-
How do I add additional addresses to the Background Report?
You may add up to four additional addresses. You will have the opportunity to do so before you generate the report.
-
How do I generate the Background Report?
Click on the 'Generate Report' button.
If you don't generate the report straight away, sign into 192.com and go to My Account where a link is provided for any reports that are waiting to be generated.
-
How long does it take to create the Background Report?
Background Reports generally take a few minutes to generate. We’ll email you a link when the report is created and ready for you.
Note that a part of the report can only be generated during office hours so we'll make sure that the report is generated in full when the office is open.
-
The Background Report hasn’t generated?
If your report hasn't generated correctly or has taken longer than 10 minutes then please contact Customer Services:
Customer Services Office Hours
9.00am - 5.00pm (Monday - Friday), CLOSED (Saturday and Sunday).In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please ring us on 08000 192192.
-
How can I see the Background Report?
You can view your Background reports online once you've generated them. They are listed in the My Account section when you sign into 192.com. Reports are available for 12 months following purchase.
-
How do I save the Background Report?
To save the Background Report as a PDF simply go to My Account and select the 'Save As' link provided. The report will be saved in PDF format. Please ensure that you do this within 12 months of purchasing if you wish to retain a copy.
-
How do I print the Background Report?
You can print the Background Report from the My Account section or when you've selected the report and it's displayed in your browser. You can also print the report when viewing it as a PDF.
Payments and Orders
-
Change my credit card details
You can change your credit card details by going to Edit Credit Card Details page.
If this didn't answer your question please 'Contact Us'
-
I have been double charged
If you have been charged more than once for your order on 192.com, please contact us. In your email please provide your registered email address, the date and amount of the order and the last four digits of the card used.
If this didn't answer your question please 'Contact Us'
-
Fraudulent use of my credit card on 192.com
If you believe a payment has been made to 192.com fraudulently, then you’ll need to report this to your bank/card issuer. They will contact us if they require further information.
Alternatively, please email [email protected].
-
Can I have a refund?
Once you have used any credits to access search results you will not be able to receive a refund.
Customer Services Office Hours
9.00am - 5.00pm (Monday - Friday), CLOSED (Saturday and Sunday).
In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please ring us on 08000 192192
If this didn't answer your question please 'Contact Us'
-
I don't live in the UK; can I still purchase credits?
During the purchase process there will be an option for Non UK users. This will direct you to use Paypal as an alternative payment method.
If this didn't answer your question please 'Contact Us'
Removal of Personal Details
-
Removing your name and address from www.192.com
If we are publishing your current and/or previous residential address(es), and you would like these removed from the site please CLICK HERE to go to our online removal request page. This will remove records from all sources from our site, including electoral roll records, Companies House records and telephone directory records.
Your record(s) will normally be removed from the site within 48 hours of completing a successful request. This is the quickest path to removal.
Alternatively we also accept removal requests by post. If you would prefer to use this route, please download the PDF form , print it out, fill it in with the appropriate details, and send the completed form to:
192.com Ltd
Customer Services
Notcutt House
36, Southwark Bridge Road
London SE1 9EURecords will be removed from the site within 28 days of receipt of properly completed forms.
If this didn't answer your question please 'Contact Us'
-
Protecting your name and address in other ways
Even if you elect to remove your records from www.192.com, they may still be available elsewhere online.
You may wish to consider requesting removal from source data where possible.
Directory Enquiry records
The data that we use is supplied from a core database (OSIS) to which all licensed Telecommunications Operators and Service Providers submit their customers' directory data.
You will need to contact your own service provider as we are not able to make changes to this central database on behalf of other telephone service providers.
Once they make the changes the correct data will be added to the OSIS database and from there it will cascade to all directory service providers.
If this didn't answer your question please 'Contact Us'
Director Records - Companies House
As a Director of a company individuals are required to provide their residential address to the Registrar. Prior to the implementation of the Companies Act 2006 this meant that your residential address would be visible on the public record. On 1 October 2009 the Companies Act came into effect, which allows you the option to provide a service address rather than your residential address for display on the public record. This could be the company's registered address, the address of an accountant, a solicitor, or a formation agent or any address at which you may accept service of documents. Other officers such as company secretaries do not need to give their residential address, they are only required to provide a service address to the Registrar.
The service address that you provide will be made available on the public register. However, even if you have used your residential address as a service address, Companies House will not confirm to interested parties whether it is a residential address or not.
If your residential address is already available on the public register and you would like to provide a different service address you need to file Form CH01 (for a director) or CH03 (for a secretary with Companies House).
For further information on changing the details that you have provided to the Registrar, please see Companies House guidance booklet 'GP3: Life of a Company Part 2 - Event Driven Filings'.
Individuals are only able to restrict total disclosure of their address if they are at serious risk. For further details about this please see Companies House guidance booklet 'GP7 - Restricting the disclosure of your address'.
If this didn't answer your question please 'Contact Us'
-
I can still see my details on Google and other search engines
If your details are no longer on the 192.com but are still appearing on search engines, such as Google, this could be because their crawler has yet to pick up the removal of your 192.com listing. Search engine crawlers visit 192.com on a periodic basis and take a snapshot of the current version of all of our pages. This snapshot, which will never contain your full address, allows search engines to match their users' searches with pages on 192.com.
While removing your record from 192.com will not automatically update the search engine result lists, anyone clicking through to 192.com will not be shown your record. Next time that the search engine crawlers return to take a new snapshot of 192.com, your record should disappear from their listings.
Google provides a way to expedite the process of removing pages from their listings. For further details, visit:
http://support.google.com/webmasters/bin/answer.py?hl=en&answer=1663688If this didn't answer your question please 'Contact Us'
-
How to stop unsolicited mail and calls
Stop all Junk Mail and unsolicited phone calls
The Telephone Preference Service is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. If you wish to register with the Telephone Preference Service you can do so by visiting www.tpsonline.org.uk or by calling 0845 070 0707. If you wish to register to reduce personally addressed unsolicited mailings please contact the Mailing Preference Service visiting www.mpsonline.org.uk or by calling on 0845 703 4599. These are separate organisations and are not connected to 192.com
Mailing Preference Service (MPS)
Mailing Preference Service (MPS)
DMA House
70 Margaret Street
London
W1W 8SS
MPS Registration line: 0845 703 4599
Tel: 020 7291 3310
Fax: 020 7323 4226
E-mail: [email protected]
Web: www.mpsonline.org.uk
Licence Department: 020 7291 3327
Complaints Department: 020 7291 3321Telephone Preference Service (TPS)
Telephone Preference Service (TPS)
DMA House
70 Margaret Street
London
W1W 8SSTPS Registration line: 0845 070 0707
Tel: 020 7291 3320
Fax: 020 7323 4226
E-mail: [email protected]
Web: www.tpsonline.org.uk
Licence Department: 020 7291 3326
Complaints Department: 020 7291 3323If this didn't answer your question please 'Contact Us'
Business Listing
-
How to add your business listing to 192.com
Registered users can add or edit their business' listings, meaning that you can be in control of what appears on our website.
Adding or editing your business listing is simple:
- Locate your business using 192.com.
- Should you wish to amend the details that are displayed, simply click the 'Claim/Edit' button and edit the appropriate information.
- If we have been unable to find your business, click the 'Add Business' button and follow the simple instructions to create a new listing.
If this didn't answer your question please 'Contact Us'
-
How do I amend a business listing?
192.com gets its data from a number of different sources to ensure we list as many businesses as possible.
These databases include Creditsafe, Directory Enquiries and 118 Information. The database that we have sourced a particular listing from is indicated by a coloured circle.
To add, update or delete the details for any or all of these listings please follow these instructions:
- Creditsafe - To add or amend your business details please visit Creditsafe Customer Help Desk and complete the "Contact Us" form to submit your business details. We receive a monthly update from Creditsafe where any changes made will be included.
- 118 Information - Please 'Contact Us' for more info.
If this didn't answer your question please 'Contact Us'
Affiliate Program
-
How can I join the 192.com Affiliate Program?
To find out how to get involved in 192.com affiliate program, click here.
- Cookie Policy
- Terms
- Privacy
- People A-Z
- Businesses A-Z
- About Us
- © 192.com Ltd