Help

192.com gives you fast access to more free data on UK people, business and places. Our Frequently Asked Questions will help you make the most of using 192.com.

Top FAQs

  • How can I contact you?
  • If I register what do I see/get?
  • Which databases are free to search?
  • How many credits are needed for each search?
  • Removal of personal details
  • Why can't I find who I'm looking for?
  • Has anyone been looking for me?
  • How does 192.com comply with GDPR?

Sign In and Registration

  • Problems signing in
  • I haven't received my confirmation code
  • How to change my email address
  • How do I retrieve my forgotten password
  • How do I change my password?
  • How do I cancel my registration?
  • How do I subscribe / unsubscribe from 192.com emails?

192.com Credits

  • If I register what do I see/get?
  • Which databases are free to search?
  • How do I search for free?
  • Which databases do I have to buy credits to search?
  • What are credits?
  • Do credits expire?
  • Is registration free?
  • How many credits do I need to search?
  • County Court Judgments

See Who's Looking

  • What is SWL?
  • What can people see?
  • How far does it go back?
  • Cancellation/Refund Policy?

Background Reports

  • How can I purchase a Background Report?
  • How do I add additional addresses to the Background Report?
  • How do I generate the Background Report?
  • How long does it take to create the Background Report?
  • The Background Report hasn’t generated?
  • How can I see the Background Report?
  • How do I save the Background Report?
  • How do I print the Background Report?

Payments and Orders

  • Change my credit card details
  • I have been double charged
  • Fraudulent use of my credit card on 192.com
  • Can I have a refund?
  • I don't live in the UK; can I still purchase credits?

Removal of Personal Details

  • Removing Electoral Roll and Directory records
  • Can my director report be removed or amended?
  • How to stop unsolicited mail and calls
  • 192.com Removal requests and Search Engine listings
  • I've asked you to remove my details but I can still see them on Google and other search engines

Premium Listings

  • What is a Premium Listing?
  • How much does a Premium Listing Cost?
  • Is there a minimum subscription period / Can I cancel at any time?
  • Will my Premium Listing be shown ahead of other normal listings?
  • Can I edit my own listing?

Business Listing

  • How to add your business listing to 192.com
  • How do I amend a business listing?
  • Can I remove a review?

Family Records

Affiliate Program