Help gives you fast access to more free data on UK people, business and places. Our Frequently Asked Questions will help you make the most of using

Top FAQs

  • Contact support team
  • If I register what do I see/get?
  • Which databases are free to search?
  • How many credits are needed for each search?
  • Removal of personal details
  • Why can't I find who I'm looking for?
  • How does comply with GDPR?
  • How does work?
  • What are the Electoral Roll records?
  • What information won’t I find on 192?
  • Searching by an address on its own

Sign In and Registration

  • Problems signing in
  • I haven't received my confirmation code
  • How to change my email address
  • How do I retrieve my forgotten password
  • How do I change my password?
  • How do I cancel my registration?
  • How do I subscribe / unsubscribe from emails? Credits

  • If I register what do I see/get?
  • Which databases are free to search?
  • Which databases do I have to buy credits to search?
  • What are credits?
  • Do credits expire?
  • Is registration free?
  • How many credits do I need to search?
  • County Court Judgments
  • How do I manage my credits?
  • Do you ever discount credits?
  • How to save your searches

Background Reports

  • How can I purchase a Background Report?
  • How do I add additional addresses to the Background Report?
  • How do I generate the Background Report?
  • How long does it take to create the Background Report?
  • The Background Report hasn’t generated?
  • How can I see the Background Report?
  • How do I save the Background Report?
  • How do I print the Background Report?

Ownership & Occupier Lookup

  • What is the Ownership & Occupier Lookup?
  • How is the Ownership & Occupier Lookup data provided?

Payments and Orders

  • Change my credit card details
  • I have been double charged
  • Fraudulent use of my credit card on
  • Can I have a refund?
  • I don't live in the UK; can I still purchase credits?

Removal of Personal Details

  • Removing your name and address from
  • Protecting your name and address in other ways
  • I can still see my details on Google and other search engines
  • How to stop unsolicited mail and calls

Business Listing

  • How to add your business listing to
  • How do I amend a business listing?

Affiliate Program