The only reason I am giving Travelup 1 star is because there is no option for 0 stars! They are the worst travel company I have come across! They left me stranded in Africa when they revoked / cancelled my return ticket! I spent a fortune on international calls , being left on hold and numerous call... Read more
backs! They are devious unprofessional and untrustworthy. Book at your own risk ! It cost me another £500 to get a return ticket back to the UK!
As for “recommending this business to a friend”, I wouldn’t recommend it to my worst enemy! Show less
NEVER use this company. They are horrific! Rude, disorganised, unhelpful, uncaring and generally just stupidly crap. The kind of shitty service you'd give if you didn't want any customers. I believe the reviews below say it all... but here it is in a nutshell.
They will make mistakes on your... Read more tickets and deny it was their fault
They will refuse to change the mistakes without charging you the same price as a whole new ticket
They will take weeks to respond to any emails
They will not call you back
They will not take your call
They will avoid answering any specific questions you ask. Repeatedly.
They will not try to help you in any way possible
They will ignore your request to make a formal complaint/escalate your case to a manager etc
And in the end you will buy a ticket direct with the airline rather than giving them any more of your money (even though it will cost you more to do so).
Small note: I am a Customer Services Manager at a big international firm. This is so far out of the league of customer service I'm astounded this company can even survive. Show less
DO NOT USE! Very unhelpful company, flippant and dismissive email help desk. Plenty of small print they don't even tell you about (i.e they will not refund airport tax if you've 'partially used the ticket'), also they did not tell me my flight was cancelled, it was only by chance that I went onto... Read more
the BA website and found out possibly weeks later that I had been put onto a new flight.
In the end I had to actually cancel my flight and buy a new one using a different travel agency to get back home. Show less
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