Christopher George Jewellers
- T: 02920231244
RIP OFF AND TERRIBLE CUSTOMER SERVICE.
I took my high value watch in to get an estimate to polish the bracelet only. I was told that they would not polish the bracelet without servicing it which would cost me £100. I explained I had the watch serviced by the manufacturer only a few years ago so I... Read more was not looking to have it serviced and just wanted the bracelet polished (not the case -so I would leave the bracelet only with them). The lady said they would do it but would still charge £100 -the same cost as to service it as well??? I asked the lady why they would charge the same to just polish as they would to service and polish the item but all she could just say that was what the repair workshop had told her.
They quite clearly did not want the work unless they did an (unnecessary) service but rather than just say this made up a ridiculous price to get rid of me. What a terrible way to treat a customer and to grossly exaggerate costings as well to put someone off.
I work for a national company in the jewellery trade and have recommended this store in the past to customers but I certainly will not be doing that any longer. Show less
Absolutely disgusting service!!!!!!!!! Would not recommend to anyone! Try Jonathan David jewellers- highly recommended. My grandmother and I were looking to sell 2 rings bought for us by my late grandfather. It was a hard decision to make but they were too big and something we would never wear... Read more again. We were not selling for the cash but in search of some lovely wearable replacements. When approaching the counter at Christopher George we were half greater by a blonde who looked as if she had eaten lemons for lunch. I enquired if they purchased gold. They asked what was it I showed in my hand two full 22 ct gold full sovereign rings. I was met with a very abrupt we're only interested in the coins. We were then ushered aside whilst they took payment from another customer. Without warning or explanation an amount of '£132 each' was announced across the counter over customers toward us. I couldn't help but laugh at their offer as this wasn't even scrap gold price. Not one member of staff had asked to see the items or what our intentions were! Due to the sentiment attached to the rings it was a hard day asking people how much they were willing to pay for something that had in our hearts great value. We then continued to Jonathan David jewellers. Were we received impeccable service. Treated with respect and understanding. Found two lovely rings in their shop that we can wear everyday look at and remember my grandfather. So pleased! Show less
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