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In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please ring us on 08000 887192

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Customer Services
192.com
Unit 8-10 Quayside Lodge
William Morris Way
London
SW6 2UZ

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When you register for free on 192.com you will get up to 20 searches per day and be able to see the name, address and telephone number of the person or business you searched for.

As an unregistered user you will get up to 10 searches per day on business searches only.

To see telephone numbers you need to enter a name AND a locality.

If a number is EX directory or unlisted you will see 'Free Directory Enquiries No results found'. This means we do not have a number listed anywhere in our databases.

You may also be shown results from either the Current or Historic Electoral Rolls although as an unregistered user these results will be hidden from view. To see these records you will need to purchase credits and possibly Additional Access. At this point you will be asked to register with us, as registration is part of the payment process. Once you have registered and paid for credits/Additional Access you will see the results of your search.

If this didn't answer your question please 'Contact Us'

By registering for free with 192.com you will be able to search up to 20 times per day on the databases listed below:

• Directory Enquiries - search over 15 million residential and business listings form the BT Contact Directory Enquiry database, data is updated daily .
• Business Directory - search 2.3 million company listings supplied by Dun & Bradstreet
• Maps - view detailed UK street maps
• Property Reports - search the official UK Land Registry database of 6 million properties in England and Wales. Including details such as property price*, the date sold and the type and age of the property, this information is updated regularly and provides essential information for both prospective buyers and sellers.
  * Property Prices supplied by Land Registry.

Other occupants are also published to help you refine your search before selecting a premium record.

If this didn't answer your question please 'Contact Us'

The credit system

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If you've found that 192.com are displaying your property price incorrectly then please follow this link: http://www.landregistry.gov.uk/professional/price-paid-error. They will be able to help rectify the issue and 192.com will be able to update the record on a monthly basis.

Find out all the great new features of the new 192.com. Read more »

At 192.com we bring together information from various publicly available sources and provide a simple and effective tool for searching names, addresses, telephone numbers (not ex directory) and business listings.  Read more »

We recommend that you clear your TEMPORARY INTERNET FILES and cookies, and try to sign into 192.com. Should this fail, try these steps below to automatically accept 192.com cookies:

Within Internet Explorer access the ‘Internet Options’ dialogue via the ‘Tools’ menu situated at the top of your browser:

Once within the “Internet Options” dialogue, select the “Privacy” tab to display the correct section:

In older versions of Internet Explorer, there is a ‘Web Sites’ sub-section at the bottom of the ‘Privacy’ section containing an ‘Edit…’ button. In more recent versions, such as the one pictured above, the button is called ‘Sites...’ and is located at the bottom of the ‘Privacy’ section. Click this to open up the ‘Per Site Privacy’ dialog box:

Enter ‘192.com’ into the ‘Address of Web site: ‘input field and click the ‘Allow’ button. Once this is done, the dialog should appear as above. Click ‘OK’ to close this dialog box, and again to close ‘Internet Options’.

If this didn't answer your question please 'Contact Us'

If you are unable to successfully sign into 192.com, it is possible that your browser may not be accepting Cookies. 192.com relies on the use of Cookies to remember your login information as you browse the website. Depending on which browser you are using, you can ensure that Cookies are enabled by following the appropriate instructions:
Firefox
Internet Explorer 9
Internet Explorer 7 and 8
Google Chrome
Safari

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You can get the registration code sent to your email address again by simply signing into 192.com with the email address and password that you entered during the registration process. You will then be prompted to either enter the registration code manually, or to have it sent to you email address again. Should you fail to receive this verification code, please check that:

1. Email from 192.com is not being blocked by your junk-mail (spam) filter. Please check your junk mail folder.
2. Email from 192.com is not being blocked by your ISP. Please check with your ISP’s helpdesk if this is the case. If so, we’d recommend that you use a different email account to register on 192.com
3. You have entered the correct email address during the registration process.

If this didn't answer your question please 'Contact Us'

If you have forgotten the email address you registered with please contact us. Please tell us the email address you think you may have used, if you made a payment at that time the amount and the last four digits of the card used as this will help us locate your account.

If this didn't answer your question please 'Contact Us'

You can change the email address on your account by going to ‘Your Account’ > ‘Account Settings’ then 'change email address’.

If this didn't answer your question please 'Contact Us'

Click on the ‘Forgot your password’ link on the registration screen.

If this didn't answer your question please 'Contact Us'

You can change the password on your account by going to ‘Your Account’ > ‘Account Settings’ > ‘Change Password’.

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If you haven't clicked the confirmation link in the registration email an account has not been created therefore there is nothing to cancel.

If you have confirmed registration or been an existing customer and would like to cancel your www.192.com account please 'Contact Us'

You can specify your email preferences by going to ‘Your Account’ > ‘Account Settings’ > ‘Email Preferences’.

You can also change the email address that 192.com emails are sent to in this section.

Also at the bottom of any 192.com email, you will have the option to Unsubscribe.

If this didn't answer your question please 'Contact Us'

If you wish to close your account with 192.com, please contact us by sending us a form with subject line ‘Account and Subscription Queries’ including the email address you gave during registration and ‘Close my account’ in the body of the message.

If this didn't answer your question please 'Contact Us'

If you are experiencing problems receiving mails from 192.com, please check the following:

1. Email from 192.com is not being blocked by your junk-mail (spam) filter. Please check your junk mail folder.
2. Email from 192.com is not being blocked by your ISP. Please check with your ISP’s helpdesk if this is the case. If so, we’d recommend that you use a different email account to register with 192.com
3. You have entered the correct email address during the registration process.

If this didn't answer your question please 'Contact Us'

If you are experiencing problems receiving mails from 192.com, please check the following:

To change the name, email address or password on your 192.com account visit Account Settings section of Your Account.

If this didn't answer your question please 'Contact Us'

When you register for free on 192.com you will get up to 20 searches per day and be able to see the name, address and telephone number of the person or business you searched for.

As an unregistered user you will get up to 10 searches per day on business searches only.

To see telephone numbers you need to enter a name AND a locality.

If a number is EX directory or unlisted you will see ‘Free Directory Enquiries No results found’. This means we do not have a number listed anywhere in our databases.

You may also be shown results from either the Current or Historic Electoral Rolls although as an unregistered user these results will be hidden from view. To see these records you will need to purchase credits and possibly Additional Access. At this point you will be asked to register with us, as registration is part of the payment process. Once you have registered and paid for credits/Additional Access you will see the results of your search.

If this didn't answer your question please 'Contact Us'

By registering for free with 192.com you will be able to search up to 20 times per day on the databases listed below:

• Directory Enquiries - search over 15 million residential and business listings form the BT Contact Directory Enquiry database, data is updated daily.
• Business Directory - search 4.5 million business listings merged from a number of leading business databases.
• Maps - view detailed UK street maps.
• Property Reports - search the official UK Land Registry database of 6 million properties in England and Wales. Including details such as property price*, the date sold and the type and age of the property, this information is updated regularly and provides essential information for both prospective buyers and sellers.
  * Property Prices supplied by Land Registry.

Other occupants are also published to help you refine your search before selecting a premium record.

If this didn't answer your question please 'Contact Us'

When you register for free on 192.com you will get up to 20 searches per day and be able to see the name, address and telephone number of the person or business you searched for.

As an unregistered user you will get up to 10 searches per day on business searches only.

Free Listings are given at the top of the screen. These are taken from the telephone directory database and to see these you have to enter a surname and location otherwise we will return no free results.

Below these is what we call Premium Content Results. These are Electoral Roll, Director Reports, Company Reports and BMD indexes results that match the search. If you are being asked to purchased credits it will be because you are clicking on one of these results as we do charge to view these records, if you have already purchased credits you just need to sign in at this point. If it is a historic Electoral Roll record, this is anything that isn't the current year you will need to purchase or upgrade existing credits to Full Access. This is explained in more detail when you go to select your credit package.

If this didn't answer your question please 'Contact Us'

The following data sets are not free to search. You will need to buy credits to search these data sets:

• Electoral Roll - search 27 million residential names and addresses, 27 million of which are appended with an Age Guide to help you refine your search.
• Archived Electoral Roll - search historical Electoral Rolls (requires extra access)
• Births, marriages, deaths - search over 300 million records from 1837-2005
• Company Reports - over 1 million company reports, including snapshot financial data are available to view
• Director Reports - search over 20 million records
• County Court Judgments - search 27 million residential names and addresses

If this didn't answer your question please 'Contact Us'

Credits are the currency of 192.com. They are used to search Premium Data such as Electoral Roll and company and director reports. Credits cost from as little as 23p.

If this didn't answer your question please 'Contact Us'

Credits do expire; they are valid for a period of time which is shown as you select which credit package you require. After expiry, any unused credits will be deleted from your account and no refunds will be given.

If this didn't answer your question please 'Contact Us'

You can buy credits by purchasing one of 192.com’s great value packages.

If this didn't answer your question please 'Contact Us'

It is free to register on 192.com but in order to search Premium Data you will need to buy or earn credits.

If this didn't answer your question please 'Contact Us'

The credit system

If this didn't answer your question please 'Contact Us'

Full Access allows you to access and search the archived Electoral Roll from 2002 onwards. These Electoral Rolls contain approximately 10 million records that are not listed on the current Electoral Roll. This access is linked with your credits and you can upgrade Basic Access credits to Full Access at any time.

If this didn't answer your question please 'Contact Us'

Read more about the free and premium data available through the 192.com People Finder and see a sample premium record in our Premium Content on 192.com guide.

Registered users with Full Access are able to check whether an individual has a County Court Judgment.

On the 'Personal Data' page, next to an individual’s name, is a button labelled 'Search Court Judgments'. Clicking this button will cost a single credit and will indicate whether or not that person has had a CCJ raised against them in the past six years. In the event that they have, you will have the option to request a further, more detailed report from a Third Party.

If this didn't answer your question please 'Contact Us'

SWL is a subscription product that allows you to see who has been searching for you on 192.com and get in touch with those who have searched your name and/or location.

Subscribers of SWL can only see the name of the person searching for them and have the ability to send them a message.

You can only see searches that have taken place from the minute you subscribe to SWL.

If you want to cancel your See Who's Looking For You subscription then please contact Customer Services.

Customer Services Office Hours
9.00am - 5.00pm (Monday - Friday), CLOSED (Saturday and Sunday).

In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please ring us on 08000 887192.

You can change your credit card details by going to ‘Your Account’ > 'Subscription Centre' > 'Edit Credit Card Details’.

If this didn't answer your question please 'Contact Us'

If you have been charged more than once for your order on 192.com, please contact us. In your email please provide your registered email address, the date and amount of the order and the last four digits of the card used.

If this didn't answer your question please 'Contact Us'

If your credit card has been fraudulently used to make purchases on 192.com, please contact us . In your email please provide the date and amount of the order and the last four digits of the card used.

If this didn't answer your question please 'Contact Us'

Once you have used any credits to access search results you will not be able to receive a refund.

If you want to cancel your See Who's Looking For You subscription then please contact Customer Services.

Customer Services Office Hours

9.00am - 5.00pm (Monday - Friday), CLOSED (Saturday and Sunday).

In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please ring us on 08000 887192

If this didn't answer your question please 'Contact Us'

During the purchase process there will be an option for Non UK users. This will direct you to use Paypal as an alternative payment method.

If this didn't answer your question please 'Contact Us'

Also known as the Voters Register, the Electoral Roll contains the names and addresses of almost every UK adult over the age of 18. Businesses use it to verify the identities of customers and trace people who have moved. With over 50% of the population Ex-directory, the Electoral Roll is the most definitive residential database in the UK.

Removal of your Electoral Roll record

Over and above our statutory duties 192.com allows users to remove themselves for free from the Electoral Roll that is specifically published by 192.com. Please click here to download the form and send it back to us. Alternatively you can write to us to request the removal of your personal details.

By post:
The CO1 Requests Administrator,
192.com Limited,
8-10 Quayside Lodge,
London, SW6 2UZ

By fax: 0207 909 2169

If this didn't answer your question please 'Contact Us'

The Operator Services Information System contains the names, telephone numbers and addresses of all the listed telephone records held by every telecoms supplier in the UK. Also known as the Directory Enquiries database, it is the database used by the 192 directory enquiry service and the new 118 directory services. OSIS contains 17 million telephone records, 13 million of which are residential. Approximately 50% of UK households are ex-directory and therefore not listed on the OSIS database.

Removal of your Directory Enquiry record

The data that we use is supplied from a core database (OSIS) to which all licensed Telecommunications Operators and Service Providers submit their customers' directory data.

You will need to contact your own service provider as we are not able to make changes to this central database on behalf of other telephone service providers.

Once they make the changes the correct data will be added to the OSIS database and from there it will cascade to all directory service providers.

If this didn't answer your question please 'Contact Us'

As a Director of a company individuals are required to provide their residential address to the Registrar. Prior to the implementation of the Companies Act 2006 this meant that your residential address would be visible on the public record. On 1 October 2009 the Companies Act came into effect, which allows you the option to provide a service address rather than your residential address for display on the public record. This could be the company's registered address, the address of an accountant, a solicitor, or a formation agent or any address at which you may accept service of documents. Other officers such as company secretaries do not need to give their residential address, they are only required to provide a service address to the Registrar.

The service address that you provide will be made available on the public register. However, even if you have used your residential address as a service address, Companies House will not confirm to interested parties whether it is a residential address or not.

If your residential address is already available on the public register and you would like to provide a different service address you need to file Form CH01 (for a director) or CH03 (for a secretary with Companies House).

For further information on changing the details that you have provided to the Registrar, please see Companies House guidance booklet 'GP3: Life of a Company Part 2 - Event Driven Filings'.

Individuals are only able to restrict total disclosure of their address if they are at serious risk. For further details about this please see Companies House guidance booklet 'GP7 - Restricting the disclosure of your address'.

If this didn't answer your question please 'Contact Us'

You will be able to see who has searched for you on 192.com with the 'See Who's Looking For You' product.

For more details of this product click here

Stop all Junk Mail and unsolicited phone calls

The Telephone Preference Service is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. If you wish to register with the Telephone Preference Service you can do so by visiting www.tpsonline.org.uk or by calling 0845 070 0707. If you wish to register to reduce personally addressed unsolicited mailings please contact the Mailing Preference Service visiting www.mpsonline.org.uk or by calling on 0845 703 4599. These are separate organisations and are not connected to 192.com

Mailing Preference Service (MPS)

Mailing Preference Service (MPS)
DMA House
70 Margaret Street
London
W1W 8SS

MPS Registration line: 0845 703 4599
Tel: 020 7291 3310
Fax: 020 7323 4226
E-mail: mps@dma.org.uk
Web: www.mpsonline.org.uk
Licence Department: 020 7291 3327
Complaints Department: 020 7291 3321

Telephone Preference Service (TPS)

Telephone Preference Service (TPS)
DMA House
70 Margaret Street
London
W1W 8SS

TPS Registration line: 0845 070 0707
Tel: 020 7291 3320
Fax: 020 7323 4226
E-mail: tps@dma.org.uk
Web: www.tpsonline.org.uk
Licence Department: 020 7291 3326
Complaints Department: 020 7291 3323

If this didn't answer your question please 'Contact Us'

You've Googled yourself (don't we all?) and found your details on 192.com.

192.com publishes information already in the public domain; this could be names and addresses provided under license from the BT Directory Enquiries database, Companies House Director Reports or information from the Edited Electoral Roll. The Edited Electoral Roll is available for commercial purposes. 192.com publishes current and historical Electoral Roll information, and the relevant year is displayed on the right-hand side of our search results.

You can opt-out of the Edited Electoral Roll when you register to vote. You can also remove your details from 192.com for free by completing our C01 form. If you wish to be ex-directory please contact your telecommunications provider. 192.com does not facilitate junk mail; please contact the Telephone Preference Service and the Mail Preference Service for assistance. Click here to find out more.

If this didn't answer your question please 'Contact Us'

We aim to process all requests for removal within 7 working days. Checking directly on 192.com will show whether your details have been removed.

If your details are still appearing on search engines, such as Google, this could be because their crawler has yet to pick up the removal of your 192.com listing. Search engine crawlers visit 192.com on a periodic basis and take a snapshot of the current version of all of our pages. This snapshot, which will never contain your full address, allows search engines to match their users' searches with pages on 192.com.

While removing your record from 192.com will not automatically update the search engine result lists, anyone clicking through to 192.com will not be shown your record. Next time that the search engine crawlers return to take a new snapshot of 192.com, your record should disappear from their listings.

Google provides a way to expedite the process of removing pages from their listings. For further details, visit:
http://support.google.com/webmasters/bin/answer.py?hl=en&answer=1663688

If this didn't answer your question please 'Contact Us'

192.com has launched its own Business Listings tool. Registered users can add or edit their business' listings, meaning that you can be in control of what appears on our website.

To add or edit your business listing takes just a few simple steps:

• Locate your business using 192.com.
• Should you wish to amend the details that are displayed, simply click the 'Claim/Edit' button and edit the appropriate information.
• If we have been unable to find your business, click the 'Add Business' button and follow the simple instructions to create a new listing.

If this didn't answer your question please 'Contact Us'

Unlike any other business directory, 192.com gets its data from a number of different sources to ensure we list as many businesses as possible and to give you much more detail on those businesses.

These databases include Dun & Bradstreet, Local Data Company, Directory Enquiries, 118 Information & exclusive data 192.com extracts from the web. The database that we have sourced a particular listing from is indicated by a coloured circle with the first letter of the data source next to the listing.

To add, update or delete the details for any or all of these listings please follow these instructions:

• Dun & Bradstreet - To add or amend your business details please visit Dun & Bradstreet Customer Help and complete the "Ask D&B a Question" form to submit your business details. We receive a monthly update from D&B where any changes made will be included.
• 118 Information - Please 'Contact Us' for more info.
• Local Data Company - These details will be updated automatically as part of their regular update cycles.
• Sponsored Links - These are sourced directly from Google. To appear under a sponsored listing you need to contact Google Adwords.

If this didn't answer your question please 'Contact Us'

Follow the three easy steps to finding people on 192.com and learn some insider tips and tricks in the process. Read our 192.com People Finding Guide.

You'll be amazed how much you can find out about businesses listed in 192.com's directory. Find the business you're looking for in three easy steps following the 192.com Guide to Researching Businesses.

Yes you can still access directory enquiries, business listings, maps and property prices for free on 192.com, but find out just how much more you can discover about people and businesses by subscribing to 192.com's premium data. Read our guide to Premium Content on 192.com.

The edited Electoral Roll is one of the most powerful people finding databases on 192.com. Find out how to search it in order to find any friends or family that you've lost touch with. Read our guide, Find People using the Electoral Roll.

When we launched the new 192.com website in July 2009, we introduced a range of powerful new features with it. Find out more about What's new on 192.com.

The Refine Search function on 192.com makes it even easier to find the person or business you're looking for by allowing you to filter down on your search results. Exclusive to 192.com, it gives you the power of a professional people tracing tool in an easy to use panel. Read more about the 192.com Refine Search function.

There are several possible reasons that the search you have conducted has 'no results found'.

Our electoral roll (names and addresses) data spans from 2002-2013. The last full electoral roll available on www.192.com is the 2002 version. Since 2003 we have only been able to publish the edited electoral roll. The edited electoral roll excludes all the names and addresses of those people who have 'opted out' of having their information made available for commercial purposes. If the person you are looking for has 'opted out' then they will not appear in our Electoral Roll data.

If you are looking for a telephone number you need to enter a surname and a locality, as long as you have entered these two search criteria then a telephone number will be returned if we have one. It will help to narrow the search down if you enter a first initial also. If no number is given try the person who they live with as the telephone account could be in their name. If you still don't get a telephone number the person you are looking for maybe Ex Directory with their telecoms provider.

We have always allowed individuals to remove their electoral roll data from our site upon completion of a CO1 form.

We only have names and addresses of individuals found in the UK. We do not include any international data.

If this didn't answer your question please 'Contact Us'

Reviewing a person's Age Guide in your search results or refining your search by Age Guide is a great way to locate a person you're searching for, no matter how long you've been out of touch. You can read more about this powerful feature on 192.com in on the page, Using Age Guide in your search.

If you're looking for family members or friends that you've lost touch with, read '192.com's Guide to Tracing Relatives' for the best advice to help you find them.

If you’re looking for a property to rent or if you're a landlord or estate agent looking for the right tenant, this is a must read guide from 192.com. 'Read the 192.com Guide for Tenants & Landlords'.

Organising a wedding is very exciting but sometimes it can also be very stressful. In this guide, 192.com will give you tips to make your life easier and have the perfect day. Read the 192.com Guide to Planning your Wedding.

Google offers the ability to create your own personalised iGoogle page which gives you at-a-glance access to key information and tools across the web. Add the 192.com gadget to search our People Finder, Business Finder and mapping tool directly from your personalised Google page. Add 192.com to iGoogle

• Choose a map type: Choose Road (standard map), London Street Map, Ordnance Survey Map, Automatic (Switches to best map view as you zoom) or Bird's eye (detailed photo) view.

  1. Use your mouse: Click and drag the map to change your position and use the scroll button to zoom in and out.
  2. Use the control buttons.

• Use the directional arrows: Click anywhere on the directional circle to move in that direction.

• Zoom in and out: Use the slider to select the zoom level that you want, or move your mouse beside the slider to choose from Street, City, or Country preset zoom levels.

• Rotate the map: In Bird's eye view, click the rotate clockwise arrow Rotate the camera angle clockwise or the rotate counter-clockwise arrow Rotate the camera angle counter-clockwise to rotate the map in that direction.

You will not be able to search the birth, marriage and death indexes by Volume and Page number.

With the index information you will be able to purchase a certificate online, by post, telephone and fax, or by dropping in at the Family Records Centre (FRC) in person. Please see order a certificate for more details.

You will not be able to print the actual certificates. The images on 192.com are a scanned copy of the indexes to the registers only.

Yes, you can order a certificate online by linking from our site to the General Register Office http://www.gro.gov.uk/gro/content/certificates/

Please note though that 192.com is not responsible for the ordering and supply of certificates.

For the copy of births, marriages and deaths in England and Wales from 1837 to 1983, it is possible to narrow searches by forename and surname.

The credit system