Help

192.com gives you fast access to more free data on UK people, business and places. Our Frequently Asked Questions will help you make the most of using 192.com.

Top FAQs

  • How can I contact you?
  • If I register what do I see/get?
  • Which databases are free to search?
  • How many credits do I need to search?
  • My property price is wrong. What can I do?
  • What's new on 192.com?
  • What we do

Sign In and Registration

  • During sign in I get into a loop
  • Problems signing in
  • I haven't received my confirmation code
  • I forgot which e-mail address I registered with
  • How to change my email address
  • How do I retrieve my forgotten password
  • How do I change my password?
  • How do I cancel my registration?
  • How do I subscribe / unsubscribe from 192.com emails?
  • Close my 192.com account
  • I am not receiving emails from 192.com
  • How do I change my account settings?

192.com Credits

  • If I register what do I see/get?
  • Which databases are free to search?
  • How do I search for free?
  • Which databases do I have to buy credits to search?
  • What are credits?
  • Do credits expire?
  • How do I buy credits?
  • Is registration free?
  • How many credits do I need to search?
  • What is Full Access?
  • What is free and premium data?
  • County Court Judgments

See Who's Looking

  • What is SWL?
  • What can people see?
  • How far does it go back?
  • Cancellation/Refund Policy?

Background Reports

  • How can I purchase a Background Report?
  • How do I add additional addresses to the Background Report?
  • How do I generate the Background Report?
  • How long does it take to create the Background Report?
  • The Background Report hasn’t generated?
  • How can I see the Background Report?
  • How do I save the Background Report?
  • How do I print the Background Report?

VouchID

  • What is VouchID?
  • What databases are used?
  • How do I use VouchID?
  • What is the bare minimum I need to search VouchID?
  • Why are there multiple people returned in the report?
  • Can I use VouchID checks for other 192.com searches and vice versa?
  • What does Last Verified mean?
  • How long do ID Checks last?
  • How can I tell if the person is still at the address I entered?
  • When do I get charged a VouchID check?
  • There was no information about the person. What does this mean and have I been charged?
  • What does the colour coding mean?

Payments and Orders

  • Change my credit card details
  • I have been double charged
  • Fraudulent use of my credit card on 192.com
  • Can I have a refund?
  • I don't live in the UK can I still purchase credits?

Removal of Personal Details

  • Can my Electoral Roll record be removed?
  • How do I remove a Directory Enquiry listing
  • Can my director report be removed or amended?
  • Can I see who has searched me?
  • How to stop unsolicited mail and calls
  • 192.com Removal requests and Search Engine listings
  • I've asked you to remove my details but I can still see them on Google and other search engines

Premium Listings

  • What is a Premium Listing?
  • How much does a Premium Listing Cost?
  • Is there a minimum subscription period / Can I cancel at any time?
  • Will my Premium Listing be shown ahead of other normal listings?
  • Can I edit my own listing?

Amend a Business Listing

  • How to add your business listing to 192.com
  • How do I amend a business listing?

Tools & Guides

  • How to find people using 192.com
  • How to find businesses using 192.com
  • Free & premium data on 192.com
  • Searching the Electoral Roll
  • What's new on 192.com
  • About the 192.com Refine Search function
  • Why can't I find who I'm looking for?
  • Using Age Guide in your search
  • The 192.com Guide to Tracing Relatives
  • The 192.com Guide for Tenants & Landlords
  • The 192.com Guide to Planning your Wedding

Maps and How to Use Them

  • About maps

Family Records

Affiliate Program