Help gives you fast access to more free data on UK people, business and places. Our Frequently Asked Questions will help you make the most of using

Top FAQs

  • How can I contact you?
  • If I register what do I see/get?
  • Which databases are free to search?
  • How many credits do I need to search?
  • My property price is wrong. What can I do?
  • What's new on
  • What we do

Sign In and Registration

  • During sign in I get into a loop
  • Problems signing in
  • I haven't received my confirmation code
  • I forgot which e-mail address I registered with
  • How to change my email address
  • How do I retrieve my forgotten password
  • How do I change my password?
  • How do I cancel my registration?
  • How do I subscribe / unsubscribe from emails?
  • Close my account
  • I am not receiving emails from
  • How do I change my account settings? Credits

  • If I register what do I see/get?
  • Which databases are free to search?
  • How do I search for free?
  • Which databases do I have to buy credits to search?
  • What are credits?
  • Do credits expire?
  • How do I buy credits?
  • Is registration free?
  • How many credits do I need to search?
  • What is Full Access?
  • What is free and premium data?
  • County Court Judgments

See Who's Looking

  • What is SWL?
  • What can people see?
  • How far does it go back?
  • Cancellation/Refund Policy?

Background Reports

  • How can I purchase a Background Report?
  • How do I add additional addresses to the Background Report?
  • How do I generate the Background Report?
  • How long does it take to create the Background Report?
  • The Background Report hasn’t generated?
  • How can I see the Background Report?
  • How do I save the Background Report?
  • How do I print the Background Report?


  • What is VouchID?
  • What databases are used?
  • How do I use VouchID?
  • What is the bare minimum I need to search VouchID?
  • Why are there multiple people returned in the report?
  • Can I use VouchID checks for other searches and vice versa?
  • What does Last Verified mean?
  • How long do ID Checks last?
  • How can I tell if the person is still at the address I entered?
  • When do I get charged a VouchID check?
  • There was no information about the person. What does this mean and have I been charged?
  • What does the colour coding mean?

Payments and Orders

  • Change my credit card details
  • I have been double charged
  • Fraudulent use of my credit card on
  • Can I have a refund?
  • I don't live in the UK can I still purchase credits?

Removal of Personal Details

  • Can my Electoral Roll record be removed?
  • How do I remove a Directory Enquiry listing
  • Can my director report be removed or amended?
  • Can I see who has searched me?
  • How to stop unsolicited mail and calls
  • Removal requests and Search Engine listings
  • I've asked you to remove my details but I can still see them on Google and other search engines

Premium Listings

  • What is a Premium Listing?
  • How much does a Premium Listing Cost?
  • Is there a minimum subscription period / Can I cancel at any time?
  • Will my Premium Listing be shown ahead of other normal listings?
  • Can I edit my own listing?

Amend a Business Listing

  • How to add your business listing to
  • How do I amend a business listing?

Tools & Guides

  • How to find people using
  • How to find businesses using
  • Free & premium data on
  • Searching the Electoral Roll
  • What's new on
  • About the Refine Search function
  • Why can't I find who I'm looking for?
  • Using Age Guide in your search
  • The Guide to Tracing Relatives
  • The Guide for Tenants & Landlords
  • The Guide to Planning your Wedding

Maps and How to Use Them

  • About maps

Family Records

Affiliate Program