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Halfords Autocentre

Halfords Autocentre   1 (2 Reviews)  Add review
Unit 4
Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ  View on map
  • T: 01582 876 664
  • F: 01582 876 854
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Halfords Autocentre provides a wide range of garage services for cars and vans, as well as MOT testing.

Fleet Servicing Renault Service Wheel Balancing Cambelt replacement Van tyres Service and MOT Winter Tyres Car Servicing Wheel Alignment Clutch Replacement Brakes Wet Grip Car Repairs Spare tyres Truck tyres Full Service Major Service Pirelli Tyres Exhaust Repair Michelin Tyres
Average customer review (2 reviews)

Customer Reviews

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 Sohal Miah March 30, 2014 5:18 PM

I was recommended by the AA to take my car to Luton Halfords Auto Centre to change the water pump as this was covered by the AA under parts and garage labour. The car was dropped off on Wednesday 26 March 2014 and was promised the car would be ready for Thursday or Friday latest.

I was never... Read more updated about the progress of my car and not once I received a phone call. I went to garage on Saturday and spoke to the manager about the poor customer service I had received and questioned to why my car was not fixed within the time-frame promised.

With no apologies what so ever, the manager was very angry, rude, showing no respect. Here I quote some of the comments from the manager at the time of the conflict,

- "the AA dump their cars when they feel like it"

- "I don't f*** care about customer service"

- "we are under staff and don't care about your motor"

- "get out of my shop, and take back your f*** car before I clamp it"

- "take it up with head office, I don't give a ***"

Now what does that show about good customer service? You tell me people?

I was speaking to the manager at a proffesional tone of manner until the manager stepped out of line using abusive language. My father later arrived at the scene and was also abused. We were both very upsetting with the poor behaviour.

Later, the car was dumped outside the garage. The situation was out of our hands therfore the police was involved.

I've now had to take my car to another garage, paying costs for recovery, extra money towards alternative travel to work and university.

I can not believe this organisation would ever ever cause this much trouble!

I am now in the progress of making an official complaint to the head office, CEO!

End of the day, they have lost a customer, and now they are about to lose more customers and to conclude " how will this contribute towards the company's Reputation".

I ADVICE EVERYONE NOT TO EVER, EVER VISIT THIS GARAGE Show less

 Sohal Miah March 29, 2014 4:56 PM

VERY BAD SERVICE! THE MANAGER CLEARLY DOESN'T CARE ABOUT CUSTOMER SERVICE!!!!

I was recommended by the AA to take my car to Luton Halfords Auto Centre to change the water pump as this is covered by the AA under parts and garage labour. The car was dropped off on Wednesday, and I was promised the... Read more car would be ready for Thursday if not Friday latest. I was never updated about the progress of my car and not once I received a phone call. I went to Halfords on Saturday and spoke to the manager about the poor customer service and the fact that "why isn't my car ready". With no apologies at all, the manager was getting very angry, telling me that "the AA just dump the cars when ever they feel like it, and that he doesn't care about customer service and if I wait till Monday then perhaps the car may be ready", however there was no guarantee in this. I was speaking to the manager in an appropriate tone of manner until he stepped out of line using a lot of abusive bad language. My father later arrived at the scene and was also abused. Later, the car was dumped outside the garage and was told to "get lost". The situation was out of control and later the police was called. Now I've had to take my car to another garage, paying costs for recovery, spending a lot of money of arranging alternative travel. That is just ridiculous! I just cannot believe this had happened!!

I ADVICE ANYONE NOT TO VISIT THIS GARAGE! POOR CUSTOMER SERVICE!!! I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS IN MY ENTIRE LIFE! Show less

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Neighbours

Name & Address Telephone
Unit 10, Thistle Road
01582 682 900
Unit 2, Thistle Road
01582 458 448
Unit 15, Thistle Road
01582 483 196
Unit 7, Thistle Road
01582 486 535
Unit 5, Thistle Road
01582 400 654
Unit 4, Thistle Road
01582 506 940
Unit 9, Thistle Road
01582 838 080
Unit 14, Thistle Road
01582 422 793
Thistle Road
01582 400 654
Unit 8, Thistle Road
01582 730 073
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