- T: 0800 049 6250
I visited this store after experiencing 3 weeks of drama, firstly thanks to O2, the thanks to the Carphone Warehouse website. So I wasn't exactly in the best mood about having to go into the store. But the guy who dealt with me (young, very smiley black guy with short black hair) was fantastic.... Read more
Really polite and helpful. There was an issue with my PAC code which we didnt manage to sort out. They were closing and I didn't want to keep him late, so I returned two days later. When I went back, he remembered my name and all the details, was pulling everything up on the computer and calling Orange (my provider who was causing problems) before I'd even sat down. He had kept the phone reserved for me and was again very helpful. Unfortunately Orange made me get a new PAC code (despite the original one being in date) so I had to leave and come back later when they'd text it to me. On this third visit, the guy who'd been dealing with me was busy, so another guy helped me (petite doe eyed white guy with blondish brown hair). The first guy gave him the phone which he'd been keeping aside for me and the second guy went through and did my order. Really polite and friendly. The only one I didn't deal with was the guy with dark hair and glasses, but he opened the door for me and greeted me on my third visit, so he gets thumbs up too!
The only reason I have given four stars instead of five, is because a few weeks before i had visited this place on a sunday, there was a queue of 9 people in front of me. I waited 15mins and the three guys working were still with the same three people so still 9 in front of me, hence i left and had the online drama. I also had to wait 10mins on my second visit. So despite it being a small store, i think they need additional staff to cover weekends and lunch hours.
But in terms of the staff, as of October 2013, I can't fault them. They restored a little of my faith in Carphone Warehouse, all of which had been lost due to previous events! Show less
Not very good. I have rung twice and visited the shop twice. After returning a phone three weeks ago that I was sold on line, I returned it the next day to your shop, but was told I could not pick up another phone till it was processed. Three weeks later I am being told another week. I think I will... Read more go to another supplier. Show less
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