- T: 0800 923 9239
I contacted this firm on Sunday 16 March 2014 regarding a faulty LG washing machine/tumble dryer. The 'spin doctor' suggested the fault was likely to the dryer heater element (on the basis of my description of the fault) and he would get a price for the replacement price. When I called in the... Read more
morning he said the element was about £50 plus VAT and he would prefer to be sure that it was required as he didn't want to buy it and not need it and be left with it in stock. He said he would prefer to visit and be sure the provisional diagnosis was correct and that there would be no additional cost for the re-visit if required. Fair enough, I thought.
He quoted a price of £54 plus VAT for the visit, even if he had to confirm this part was required and return to fit it. He is based in Harlow, Essex and I am in Wanstead, London, E11. This is about 30-45 minutes drive down the M11. Not too far, but certainly not local.
He arrived on Monday within the allotted time and found it was actually water heater element, NOT the dryer element. He had, WITH HIM AT THE TIME, a compatible replacement part and subsequently fitted it. The cost of the part was £32 plus VAT. I couldn't believe how cheap this was. I would of paid twice that much and happily!! The whole visit took less than an hour and that included testing the machine.
Total cost was therefore £86 plus VAT. Could it be any cheaper? I doubt it.
By the way...The cost of an extended warranty for this machine was £275 which was offered to me last year and which I swiftly declined. I am very glad I did.
The moral of this story is this.... Don't buy extended warranties on new domestic appliances. They are simple bits of kit and cheap to repair if you use a decent and honest tradesman.
So..... phone this guy and save yourself a pile of cash and at the same time give a living to a young bloke who's out there trying to make an honest living for himself. Show less
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