Had confirmation e-mail that female therapist had been booked but only male therapists present when arrived for appointment. Company very slow to respond to communication (7 days). Refusal to re-schedule with female therapist or refund. Does not state on Groupon offer or on front end of mobile... Read more
website for Serene Mind & Body that you cannot choose a female therapist (you find out halfway through the booking process that you would 'prefer a female therapist' but it is down to luck on the day if you get one).
Doubtless this company would have far few customers booking if they were not mislead in the first place or if the company provided a much more transparent booking system in the first place.
Extremely disappointing and shambolic service. Show less
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