We are extremely disappointed with the service we have received from Cooshoo, the shoe shop recommended by Hallfield School.
Like many others we were also very impressed with the personalised service offered, in particular to new parents, who wish to avoid the dominating High Street shops and... Read more purchase the best quality shoes for their children. Notably, the time dedicated to each client during the ‘1:1 sessions’ by staff carefully measuring the child’s feet, providing knowledgeable answers to the parents concerns and the playfulness of the staff members with children meant that we often left feeling lucky to have found such a gemstone in Kings Heath.
The feeling of personalised care unfortunately evaporated when we realised that we had been misled in to believing our concerns had been taken seriously. All our experiences had been based on visits where we had spent money and purchased products where the customer service had been stamped with good communication.
Once we were not purchasing a product but rather expressing dissatisfaction with a particular design we had purchased we experienced a customer service which fell far below the minimum standard anyone may expect from a seller. the shop-owner's refusal to give any credibility to our concerns as she had "an excellent record of positive feedback".
When things so wrong, there should be a robust complaints procedure, with enforced responsibility on shops such as Cooshoo to respond in a timely manner. Time should not only be dedicated to customers spending money, at least a fraction of the time should be dedicated to those expressing dissatisfaction.
Whereas once we thought we had found a gemstone, we now feel that Cooshoo simply uses clever marketing techniques for over priced shoes made abroad. Show less
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