Last Updated: 05 June 2007
About 192.com
192.com has been providing online directory enquiries since 1997. We are committed to protecting the privacy of our users by keeping all personal information that we collect secure and by only using such data for the purpose(s) for which it was collected and for which we have our users’ consent. While our objective is to provide the most comprehensive UK directory of people and businesses we also respect the choice of people to be removed from particular published databases. We are registered with the Office of the Information Commissioner under the Data Protection Act 1998.
About the data we hold on you
192.com publishes personal data taken from various public and private data sets:
Free Directory Enquires
Electoral Roll
Directors Database
The Free Directory Enquiry Database
This is the national directory enquiry database maintained by BT. Your telephone provider licenses your data to BT who then sublicense it to all directory enquiry providers. If you wish to amend or remove your data from this database you need to contact your Telecom Provider who can then update your information with BT, and BT will then distribute the corrected information to all Directory Enquiry providers.
Electoral Roll
192.com publishes Electoral Roll data from 2002 to the current Electoral Roll. This information is licensed from your local council and is supplied to 192.com as well as other businesses such as credit agencies. You can contact your local council where you can opt out of the Electoral Roll. The Electoral Roll is used by companies for a variety of different purposes from identity checking to direct marketing. We would recommend only coming off the Electoral Roll if you have a specific need to, if you are concerned about direct marketing or junk mail there are ways to prevent this rather than opting out of the Electoral Roll
There are two organizations, the Telephone Preference Service and the Mail Preference Service who if you register with will prevent unwanted junk mail and telephone calls. You can register with the TPS and MPS at the details below:
Mailing Preference Service (MPS)
DMA House
70 Margaret Street
London
W1W 8SS
MPS Registration line: 0845 703 4599
Tel: 020 7291 3310
Fax: 020 7323 4226
E-mail: mps@dma.org.uk
Web: www.mpsonline.org.uk
Licence Department: 020 7291 3327
Complaints Department: 020 7291 3321
Telephone Preference Service (TPS)
DMA House
70 Margaret Street
London
W1W 8SS
TPS Registration line : 0845 070 0707
Tel: 020 7291 3320
Fax: 020 7323 4226
E-mail: tps@dma.org.uk
Web: www.tpsonline.org.uk
Licence Department: 020 7291 3326
Complaints Department: 020 7291 3323
Once registered it is an offence for a company to contact you unsolicited (with a fine of £5,000).
If you wish to be removed from 192.com's copies of the Electoral Roll, please download the C01 form and mail it to the address below or fax it to 0207 909 2169.
Directors Database
The Directors Database is a public database collated by Companies House. Only under very unusual circumstances will Companies House allow a director’s details to be made anonymous. Should you wish to investigate this possibility please contact Companies House on +44 0845 3032 400.
Information Collected With Registration
If you register with 192.com we will ask you to provide a small amount of personal information including, but not limited to, your name, address and email address. This information helps us to ensure that your account is protected and allows us to display private information to you about your account. Your e-mail address is used as your 192.com username, but it also provides us with a means of contacting you about your account, about the service we offer and to promote our products and services to you.
Personally Identifiable Information
We do not share personally identifiable Information with Third Parties.
Choice/Opt-out
We provide you with the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/ser vice but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
Reunite Stories
When an individual supplies any personal information for use in our reunited stories we are obligated to make you aware that this PII could be read, collected or used by others.
The 192.com Newsletter
When you register with 192.com we will seek your consent to send you our monthly email newsletter through which we will keep you informed about our service and provide offers and promotions. If you do not wish to receive our newsletter, you can unsubscribe at any time. If you no longer wish to receive promotional communications you may opt-out of receiving them by following the instructions in each email communication or by contacting us. Alternatively you can unsubscribe by going to ‘Your Account’, and selecting ‘change e-mail preferences’. Or you can write to: Customer Service, i-CD Publishing (UK) Ltd. Units 8-10 Quayside Lodge, William Morris Way, London, SW6 2UZ to opt-out.
Access to Personally identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or delete it by making the change on our member information page, ‘Your Account’, or contact us. Alternatively you can write to us at the above address.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that third party.
Supplementary Information
We may also collect supplementary information about you from other sources such as public records or information obtained by other companies and legitimately supplied to 192.com.
Does anyone else have access to my information?
Except where detailed elsewhere in this policy 192.com does not disclose your personal information to any other person or organization except when we may disclose personal information to our employees and companies acting as data processors on our behalf. In addition we may disclose information if required to do so by law or in the good faith that such disclosure is necessary to (i) comply with the legal process, (ii) respond to claims of a violation of the rights of third parties or (iii) protect the rights, property or safety of 192.com, our users or the public.
Information that we collect about your usage of the service
We keep automatic logs of usage by all users (whether registered or not) including the IP (Internet Protocol) address from which a user session was conducted, the date and time of each search made and the results provided in response to a search. We may use this information to assist in improving the nature and quality of the service we offer; we may, if requested by data subjects, provide them with details of searches conducted on them; and we also reserve the right to pass on such logs to the police in the event that it might assist with an investigation. We do link this automatically-collected data to personally identifiable information.
Cookies
Most web sites automatically recall information about their users through the use of cookies. These are small pieces of information that we will deposit on your computers hard drive when you use 192.com. Each time you return to 192.com this information will be automatically sent back to our servers enabling us to identify the computer that is connected to the site and to recall your personal settings for use of our site. Cookies do not contain personal information.
Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies. See Third Party Advertisers below.
This privacy statement covers the use of cookies by 192.com only and does not cover the use of cookies by advertisers.Third Party Advertisers
Our Web site uses ad servers (such as DoubleClick) to serve the advertisements that you see on pages of our Web site. That partner uses cookies to help target ads to you.
Data Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
Personal Information that you provide is stored on secure servers compliant with the strict procedures required by the Data Protection Act 1998. These cover the storage and disclosure of information you provide and the prevention of unauthorized access. Credit card transactions are all encrypted before transactions take place to protect your personal details.
We follow generally accepted industry standards to protect the personal information submitted to us both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
During the 192 credit payment process you may be asked for your Date of Birth and by providing your Date of Birth you are consenting to 192.com performing a check on its validity in order to enhance your security further by ensuring your credit card is not being used without your authority.
If you have any questions about security on our web site, please use our contact form.
Your Acceptance of our Terms
By using 192.com you signify your acceptance of the 192.com Privacy Policy. If you do not agree with our policy, you may not use our service. If we decide to change our Privacy Policy, we will post those changes on this privacy page and other places we deem appropriate. We reserve the right to modify this privacy statement at any time so it should be reviewed frequently. Continued use of our service following the posting of any changes will signify acceptance of those changes.
Give us your views
Your comments are important to us and help us improve the service we offer. If you have any comments regarding our Privacy Policy, please contact us or write to: Customer Services, i-CD Publishing (UK) Ltd. Units 8-10 Quayside Lodge, William Morris Way, London, SW6 2UZ.
TRUSTe
i-CD Publishing (UK) Ltd. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users’ trust in the internet by promoting the use of fair information practices. This privacy statement covers the site www.192.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Customer Services. If you do not receive acknowledgement of your enquiry or your enquiry has not been satisfactorily addressed, you should contact TRUSTe who will then serve as a liaison with us to resolve your concerns.
The TRUSTe program covers only information that is collected through this website and does not cover information that may be collected through software downloaded from this site.