Swallow Coach Co Ltd
- T: 01708 630 555
Due to a dispute about pick up times the owner of Swallow Coaches, stopped the coach we were travelling home on from Rochester today (Friday 12th December) and told us to leave the bus and refused to let the coach proceed until he received an apology from one of our organisers for complaining that... Read more
the second coach had not arrived on time.
What a nasty vindictive man! We were a group of pensioners, with many special needs. He was prepared to leave us by the roadside to make our own way home. He was advised that we were an elderly party, some of whom were in wheelchairs and some needed their medication. How sad that people like this nasty man, have no regard for senior citizens who just wanted to get back home. I hope he has a miserable Christmas and a disastrous New Year! I will never, never go on any of his coaches again and hope this review is read by prospective clients who will Blacklist this company.
Ps I have to give a one star rating but I would give a zero rating if Show less
A coach was hired for a funeral to transport mourners from the church service to East London cemetery. However the driver drove the mourners to the wrong cemetery, even though all paperwork stated the cemetery's address. This meant a delay of approximately 30 minutes which caused a great amount of... Read more
distress for the family of the deceased, as they waited by the graveside.
I called the main office and spoke to Kevin, who claimed to be the owner of Swallow Coaches. His first response was " what do you want us to do?" When enquiring for some form of compensation, he became very aggressive and his answer was "you're having a laugh, we were only 10 minutes late".
After establishing with him that it was longer than 10 minutes and that the compensation should be 50% due to the amount of distress caused, he put the phone down on me.
It should be noted that at no point did he apologise for the mistake and showed no interest in the opinion of the family.
I called him back again and asked why he put the phone down on me. His reply was "you're boring me" and he became even more aggressive in his tone of voice. He stated that they will now provide no form of compensation and began to laugh off any complaint.
An extremely poor service and a toxic and aggressive attitude from the supposed owner of Swallow Coaches. Show less
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Property Price and Nearby Property Prices
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