Honestly baffled how A Novo are still an approved Samsung repairer. After explaining my fault to Samsung, they advised me that it was common with my device and covered under warranty. I arranged for them to book in a repair and had the phone collected.
After failing to hear back from Samsung, i... Read more chased them up and was told to call A Novo as they are the company with my phone. I attempted to call them many times with no response. Suddenly a week later i received an email from A Novo to advise that they have managed to diagnose the fault and could repair it, HOWEVER i would have to pay £206.92 to get this done. Understandably i was confused as to why i was provided with this quoted charge as my phone had been passed for a repair under Samsung warranty. I finally managed to get someone at A Novo to answer the phone and they explained that their "approved engineer" had diagnosed the fault to be caused by impact damage. The fault had been on my phone since NEW, and was there the second i had opened the brand new box. I explained this to A Novo but was told i either pay the quoted charge or have the phone sent back to me without repair. I spent over an hour speaking with someone very high up at Samsung who told me that although he agreed that the fault could not have been caused by impact damage, unfortunately the decision from the "approved engineer" is final and there is nothing they can do to override this - They could not even accept for me to get a second opinion or have it sent to a different repair centre!
Absolutely awful company, who are clearly taking advantage of the position they hold over the customer. I can imagine that many people would pay their astronomical fees to get their phone back in working order.
Made many complaints to Samsung but they advised me there is simply nothing they can do. Have gave up now and cut my loses, however Samsung have lost a customer that up until now only purchased Samsung products. Show less
Mission impossible to get through to this company via the phone, god knows how they got Samsung certified
After a month or so of my s7 freezing and rebooting on its own, it finally shut down and wouldt start. samsung arranged to have ups pick my phone up. Two days after my phone was on its way to nova UK. For some reason I googled nova and stumbled on this site, wish I never at the time. After... Read more reading all the posts I was so stressed and worried about my phone I emailed Samsung and pointed out these reviews, and asked them why they continue to use nova. "we are unable to comment on third party sites". Just to finish my experience I had my phone back exactly one week after, fully working in the same condition as it went. Two days one and it still going strong. The only criticism I would have is i have no idea what they did to repair it.
So it's 5 big stars from me!! Show less
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Property Price and Nearby Property Prices
|Property Address||Date Sold||Sold Price|
|2 Burton Close, Norwich, Norfolk, NR6 6AZ||
|4 Burton Close, Norwich, Norfolk, NR6 6AZ||
|16 Burton Close, Norwich, Norfolk, NR6 6AZ||
|6-7 Burton Close, Norwich, Norfolk, NR6 6AY||
|36 Brabazon Road, Norwich, Norfolk, NR6 6SZ||
|59 Brabazon Road, Norwich, Norfolk, NR6 6SZ||
|35 Brabazon Road, Norwich, Norfolk, NR6 6SZ||
|56 Brabazon Road, Norwich, Norfolk, NR6 6SZ||
|45 Brabazon Road, Norwich, Norfolk, NR6 6SZ||
|50 Brabazon Road, Norwich, Norfolk, NR6 6SZ||