Elite Phones & Computers

Elite Phones & Computers   2 (41 Reviews)  Add review
190A  Church Street
Manchester
Greater Manchester
M30 0LZ  View on map
  • T: 0161 937 9689
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Average customer review (41 reviews)

Customer Reviews

7 customers would recommend this business to a friend

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 Katie West April 23, 2014 11:55 AM

Absolutely, terrible terrible service. Please don't use them. They have had my computer for nearly 2 weeks. they do not respond to emails. they do not call back, they do not keep deadlines. I asked for a call from the Manager at 10.50 and they said the manager cannot call me back until 4pm. I have... Read more had times where I am unable to get through because the line is engages for long periods. They have a convoluted login system so which is not simple. They do not understand how to run a business.

PLEASE DON'T USE THEM. Show less

 Iain Laing April 22, 2014 11:49 AM

I dealt with these guys before Christmas and it was a painful and frustrating experience. After a difference of opinion with Vodafone I made the mistake of not reading enough reviews about Elite and fell hook, line and broken charging port for their promises. I told them exactly what was wrong and... Read more they gave me a set price (£57.50) to fix the problem. They collected my phone on 19th December. This increased within a few days to £82.50 but I was pleased they promised I’d have the phone back before Christmas. This didn’t happen. Instead they informed me there were now software issues, problems with the motherboard and that it needed “special attention”. I asked them to explain in an email exactly what the issues were…they never did. Instead they told me it was unrepairable. The 2/3 days they initially quoted me turned into weeks and I eventually demanded my phone back and received it on 9th January. It was in a worse state than when I sent it to them. These guys failed to return my calls, broke promises, ruined my phone and were as unprofessional as any company I have ever dealt with. I copied in my threats to take them to court to the owner of the company I found online. Whether this had anything to do with them waiving all charges is anyone’s guess. It has taken months of negotiation with Vodafone to sort this mess out and I am now seriously out of pocket. Unless you enjoy ongoing grief, love to be kept in the dark and would like amateurs to completely ruin your handset, do not deal with these guys. I don’t believe they have relevant training and certainly have no clue about Customer Service. Avoid at all costs. Unfortunately the star rating above does not let me give a mark of zero so I have had to tick one. Show less

 Barney April 12, 2014 4:09 PM

Just received my IPAD back from a screen replacement, I had no problem at any stage of the repair, I wasn't sure about the VAT, it was on the initial email I received, but I rang the firm direct and they explained the situation fully.
I would certainly use them again.

Sorry Chris I don't work for... Read more the firm, but was so pleased with the service that I felt compelled to write a favourable review.

If you are not sure about any part of the repair ring them before you commit.......simples Show less

Map M30 0LZ, Manchester

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Neighbours

Name & Address Telephone
198, Church Street
0161 788 9101
202, Church Street
0161 789 8465
204, Church Street
0161 789 3083
200, Church Street
0161 478 0601
190, Church Street
0161 788 9493
204, Church Street
0161 789 3083
190A, Church Street
0161 789 3355
198, Church Street
0161 788 9101
204, Church Street
190A, Church Street
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Dun and Bradstreet