They constantly seem to be understaffed, as you phone for an appointment and you rarely manage to get one.
You get told to phone at 8am every morning to make an appointment for that day, when you finally manage to get through at 8am, you are lucky if you can get an appointment. And if you can... Read more rarely with your own doctor.
There is also no ability to phone in the morning to make one for a couple days time even, you just get the same answer to phone back the next day at 8am.
This gets extremely irritating quickly when you have been phoning every morning with no luck. For example recently I phoned a couple of times before the weekend, no luck. So waited till the Monday morning and phoned again. Was told yet again to phone the following day and try again. And that I should have phoned at 8am. The condescension from the reception at the point does not help either. I would like to add that it was 8:50am when I made the call, sometimes it is just not applicable to phone bang on 8am. When I questioned my concerns about getting an appointment I was told every surgery is the same. Well no, that is just not correct at all. My previous surgery you could phone in the morning or afternoon and get an appointment the that day. If not the receptionists would try their best to help you by trying to find you the next available appointment over the next few days, or offer a telephone appointment if applicable.
It gets rather tiresome getting told the same thing every day. Phone back at 8am.
The receptionists here just do not seem to have much concern or compassion for their patients at all, and seem to have that all too often heard phrase ready to say as soon as they answer the phone.
With all this said, I am making this complaint on behalf of quite a few other people as well which get exactly the same response from the surgery and are tired of it too.
Something needs to be done at this surgery so that it can offer the level of care that it should be. Show less
|Dr J Richmond - Gretna Surgery||Central Avenue||01461 338 317|
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