I definitely won't be using R Gilmour & Son again. The plumber they sent out dragged out the job with what should have been completed in an hour. Company were very arrogant when I queried it over the phone & refused to give. Very poor customer service. One star rating as it won't allow zero.
6 years ago this firm were recommended to us, so we contracted them to install a new kitchen, bathroom, central heating system, and flat roof for an estension. Since the work was apparently finished.......
1. The kitchen flooded twice because the appliances weren't installed properly and they had... Read more to come and replace this.
2. The flat roof flooded because the guttering hadn't been installed properly and they (reluctantly) came to fix this.
at this point they stopped returning our calls.....
3. We had to replace both the dishwaser AND washing machine within 3 years because the ones that were supplied and installed broke.
4. We had to replace the combi boiler after 5 years because the one supplied and installed broke. The plumber we used to replace this pointed out that not only was the boiler installed by Gilmour the cheapest on the market, but it had been installed so badly that the level of gas leaking outside (fortunately not inside) was of a dangerous level. When this was first installed we raised the issue about the gas smell with Gilmour and was told this was normal.
5. This month we have had to replace the oven because the one installed broke. When John Lewis came today (06/06/13) to install the new one they spotted that the hob had been fitted so dangerously and with INCORRECT WIRES TAPED TOGETHER, that they have disconnected it for our own safety. (Craig Gilmour - the bill for getting this fixed is coming to you along with a letter from my solicitor)
It's absolutely staggering that a business can be so incompetent with such a blatant disregard for the safety of its customers. They claim to hav been in business for over 90 years, but based on the service we received I'm amazed they've last more than 90 years. It's absolutely appalling.
I've given one star because it won't let me rate zero stars. DO NOT USE GILMOUR & SONS. Show less
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