My car has been with Maranello Services for 10 days now for a routine 12 month service. They have given me one excuse after another for why it is taking so long. Apparently the car is ok, the service is completed, it's the "mandatory" fixes that is taking so long. I don't believe them. A friend once... Read more advised me "Don't ascribe to conspiracy that can be adequately explained by incompetence". Find another place to service your beloved Ferrari or Maserati. Show less
After booking my Ghibli in for a £800 service I am shocked how Maranello have treated me.
I dropped my car there on a Wednesday and they told me it would be ready by Friday. 3 day service!
Had a call from Jamie from the service department telling me that it should be done and that they were having... Read more problems with a campaign. I did ask for the campaign to be done.
I sent a recovery truck to pick my car up at a cost of £200 to collect the car. The driver was sat in the waiting room from 1530 to be sat around for 2 hours for them to come out and say it will not be ready.
Jamie promised me that he would look at it on Saturday. Called them Saturday for the receptionist Mandy not to know anything about it.
I was selling the Ghibli to a private customer who wanted to collect the car on Saturday. My customer wasn't happen!! because he made plans.
Not only did I have to pay someone to go and sit in there waiting on the Friday for 2 hours I am now delaying the collection date for the customer
THINK TWICE WHERE YOU PUT YOUR MASERATI.
Spoke to Jamie to tell him the issues that I was having and to see if there was anything Maranello can do in the way of reducing the service cost which I would see as being fair due to the work they have carried out.
The fault with the car was due to a campaign that was carried out which I didn't ask for.
Jamie then put me on to Paul Witheron. Who wasn't understanding at all and very patronising. I have had a better service from my local garage who know how to keep a customer happy. VERY BAD SERVICE WILL NOT BE GOING BACK Show less
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