Avis Rent A Car

Avis Rent A Car   1 (1 Review)  Add review
245  Mill Road
Cambridge
Cambridgeshire
CB1 3BE  View on map
  • T: 0844 544 6046
  • F: 01223 410 558
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Avis provide a car rental service for any period of time ranging from one day right up to one month's hire.

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Average customer review (1 review)

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 Dan Whippe February 20, 2014 4:27 PM

I arrived at Avis via an online broker which gave me the cheapest offer for Cambridge.

The troubles began right after booking online: the voucher said that I had to bring a distressing amount of paperwork to identify myself: bank statements, utility bills (!!) and other identifying letters and... Read more documents. Otherwise, they might refuse giving me the car without a refund. As I don't live in the UK long-term, I didn't have those on me! When I called the employee at Avis Cambridge, she told me to just "bring as much documents and letters confirming who you are as you can" - but without guaranteeing me that I'd actually get the car that I had already paid for, as long as I didn't bring utility bills.

That's right. This business tells customers that they may not get what they pay for upon arrival - and no refund either.

I bothered a lot of people to get as much identity confirming documents (ID, passport, driving license was allegedly not enough) and in the end came up with a decent stack. When I arrived there, the lady (I think the same who I talked to on the phone) didn't even look at them!

When I got the car, I was asked to sign a sheet that claimed that the car had NO scratches or flaws on it WITHOUT LOOKING AT THE CAR FIRST. "Because it's dark outside". I went to look with a flashlight anyway, and there was a fairly big scratch on the back of the car.

Now the worst: I got a bill of additional 65 Pounds (for a 24h rental) with a bogus fuel charge and a bogus city supplement. I had filled the car up 100% before returning it, but the display didn't show it (such a disfunction should be known by good employees). So they charged me apparently without first bringing the car to the gas station and actually realizing that it was full. But two weeks later, no correction came either. I called to explain the mistake, and the gentleman on the phone - much unlike his colleague on-site - was very kind and immediately cancelled the charge. Show less

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Neighbours

Name & Address Telephone
Romsey Town Post Office, 240, Mill Road
01223 410 967
240, Mill Road
0845 722 3344
243, Mill Road
01223 212 622
243, Mill Road
01223 212 622
243, Mill Road
01223 212 622
245, Mill Road
0844 544 6046
245, Mill Road
0844 544 4109
215 Mill Road
01223 241 212
191 Mill Road
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251, Mill Road
01223 576 874
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