Macdonald Hotels Plc
- T: 0844 879 9000
- F: 01506 815 223
I was charged twice for my stay. Firstly on check in they took the full amount, despite me saying I preferred to pay with a debit card on check out. This was processed on my arrival and then on departure they told me my card hadn't been changed at check in (it was only held on file for security) and... Read more the full balance was still due. I paid with my debit card. Being just after Xmas you understand it was going to be a tight couple of weeks. However I knew I still had a good bit available on my credit card. So later on my return home 5 days later I go to use my credit card and I'm declined. Both cards were charged and after waiting a full 5 days still no sign of being reimbursed and no managers email me back!!!! Show less
Andrew you are right. ''When a complaint is made it is ignored, the manager is not available and no one wants to take ownership''
I am writing now a book call: SHADOWS AND DEATH AT MACDONALD OLD ENGLAND HOTEL
Abuse, Discrimination, Harassment, Drugs, Rape and Death at MacDonald - Old England Hotel... Read more & Spa
Hi, my name is Victor Aurelian Moraru, and I am a immigrant.
For twenty years as an immigrant I have not witnessed or endured one percent so many infringements of human rights as I had at Old England Hotel & Spa. I had to live a different kind of nightmare, as well as communist era. What difference does it make to them that we live in a democratic world and a united Europe. It doesn't matter that we are in the 21st century. It doesn't matter that there are laws in all of the companies , the UK , Europe or in the world . The law inside the Old England Hotel is “Omerta” - the "Vow of Silence."As long as you did not say anything, everything was OK. When you are making complains, or you were noticing breaking the human rights , You became number one enemy and without resorting to reduce to silence , or removing you .I've heard or witnessed,to many cases of:Abuse, Discrimination, Harassment,Drugs, Rape and Death. I wasHarassed, Discriminated (in many ways), Unpaid, Unfair investigated by the people who Lie or Violatedtheir duty, and finaly…fired during my sick leave!These things are true and I have experienced, I have endured and changed my life forever. Perhaps nothing more than belief in God and in my beliefs to a society may clean me to go further, to fight and I write these lines, written with pen moistened with sap my soul miserably. This is the true story that I’ve been through a period of one year, alongside “famiglia” MacDonald Hotels & Resorts at Old England Hotel (and her Omerta Law).
Victor A. Moraru Show less
On the 5th Dec I was stranded by the floods, lost my car etc. On the 7th Dec I had a partyof five people booked at the Old England Hotel Windermere for four nights for a double fifty year birthday party that week. The hotel was flooded and facilitates were closed. The army were being turned out... Read more to Cumbria, trains were stopped, roads closed and people being advised not to travel to the area. I contacted the hotel to seek a refund for the £2,200. They told me they would not refund. I asked to speak to the manager, they said he was not in as he could not get in due to the floods(??). I contacted head office, who told me I should get a full refund but it was up to the hotel, they told me the hotel was flooded. A week later and follow up calls, now told the manager is off sick not stranded, told the hotel was open despite them being flooded etc, still no refund, no interest in customer service. Very disappointing having been to the hotel on numerous occasions over the last 20 years, will not be going back again. Book with care. When a complaint is made it is ignored, the manager is not available and no one wants to take ownership. Show less
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