Suggest you avoid the karaoke room - we had two injuries from broken glass at our recent hen party, including quite a serious gash in the bride's foot. No apologies from management, instead, we got shouted at and the door slammed in our face. They have recently commented on Twitter that they warn... Read more parties not to take their shoes off - if they had done this, we would have demanded a broom, because it's, quite frankly, unacceptable. Stay as far away as possible. Show less
AVOID AT ALL COSTS!
I recently visited Baroque as we had booked at 7 o'clock for an hour of kareoke for my sister's hen do. Upon our arrival we were greeted by a builder, a circular saw and a huge amount of dust, clearly the place was not yet built! The builder told us that the place would not be... Read more open until 9.30, (him and his team must have been efficient to finish an entire room in 2 hours)
Understandably I was very annoyed as we had a confirmation for the correct time and date and we had paid 60 pounds for some kareoke! I asked if there was a Manager I could speak and was given a number (which when I phoned was ignored) Bear in mind that this had been booked in January, we visited in May....we had preplanned!)
The builder then managed to get me the Manager, a particularly non-charming fellow named Max who repeatedly spoke to me as if I suffered with some mental deficiency.
He also seem to be very offended that I had the audacity to call when it was booked under the name 'Adam', even though I was standing next to Adam as I called.
He was hideously rude and no apology was offered. I probably would have accepted the situation if a simple sorry was offered but he couldn't bring himself to do it. He also had the cheek to text us asking if we would take the 9 o'clock slot. As if we would be seen dead in a place where the Manager offered little, to no customer service.
The only good thing I can say is that at least when we forwarded him the confirmation, the money was tranferred back quickly. So I endured a 7 minute phonecall of abuse to be told exactly what we already knew. Max was wrong.
The builder was far more pleasant and apologetic than he was so I can honestly say the only reason to visit would be to aquire yourself a rather personable builder but not for a good kareoke experience. Show less
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