Was told they wereally delivering my double.bed got rid of ours the night before up at 7 for the time.slot 7.15 9
15 at 9.e0 got a call to say they sint get all the parts emmm it's a devan bed!! Can't get a new time so annoyed it costs overy £2 per minute to phone them
I ordered a treadmill through Very and my delivery was due to come today through ArrowXL, and was scheduled for 13:45 to 15:45 to my workplace. I received a call letting me know there had been a 2-3 hour delay but the driver would phone me when he was 30 minutes away. I spoke with someone through... Read more ArrowXL's live chat who said it would be delivered around 18:15. I finished work at 5pm, and phoned ArrowXL at around 18:30 and was told that my delivery was next and the driver was on his way. I returned to my work place to get the delivery and waited 30 minutes before phoning ArrowXL again. I was told that the driver had skipped my delivery and it was now due to be delivered by a "support crew" but neither the call centre or the Airdrie depot had any contact details for them and so couldn't tell me when it would be delivered or where it was, but I was told again that the support crew driver would phone me when they were 30 minutes away. I have not been contacted since but can now see through ArrowXL's parcel tracking that they have attempted to deliver to my work place and as I was not there they have left a card at 19:13. Had they phoned me as they were supposed to or let me know when they were coming I would have been there. As of now I still don't know when I will be getting my delivery. Absolutely shocking customer service. Show less
well what can I say about this company. Awful. dreadful, pathetic, joke. couldnt arrange pee up in a brewery? All of those and much more. FECKING useless.
We ordered a TV and a bed from VERY. The bed was to be delivered to my daughters address and the tv to ours. Call comes through to say they... Read more would be with me in 10 or 15 minutes.
Arrived and brought out my TV . Closley follewed by the bed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I explained to the driver that the bed was for my daughter and was to be delivered to her home, some several miles away. After several under his breathe mumbles and moaning he said that both were for delivery to my address and I would have to take them both. I explained that it was not possible for this to happen as I had no way of getting the bed to hers from mine. He then took the TV back. Saying that I could not have that as they were both to be delivered to my address.
He then put TV back in the van. He refused to call his depot to confirm or ask if he could split the order. He then went back and said the items were returned by myself, stating I refused to accept them.
My wife arranged to have this delivered again. They sent the fecking lot back to Very. Im now awaiting delivery today 3rd December 2016. Its at the Airdrie hub apparently. But, according to the tracking its on hold. WTF are fannies on? My daughter got rid of her bed the day you were supposed to deliver, she sleeping on her couch just now.
You are taking the pee now and your company is a complete shambles. God help any families waiting on things for Christmas that you are delivering.
My advice to anyone is that if you know this is the dleivery company thats being used the ask for it to be changed or use a company that dont use Arrow xl.
Would I recommend this business? Your having a laugh !!!!!!!!!!!!!!
I had to redo some of this post as I had offensive fecking sweary words in it. So you'll understand the e in fecking should be another vowel ! Show less
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